Conditions of Sale
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CONDITIONS OF SALE pursuant to Article 7 of Legislative Decree No. 70/2003 and Legislative Decree No. 185/99 governing the stipulation of distance contracts and GUARANTEES for the buyer. Parties to the sale provider serviceTechnology and security protection of privacy nature of the contractual relationship and instances for which the regulations on consumer protection shall not and guarantees payments purchase orders delivery methods and times complaints and delays in shipment cancellation policy guarantees of the Customer Limitation of liability validity of electronic communications complaints cost of online services applicable law
Parties to the sale supplier:
The Company: STC Worldwide Trading Comapny Sp. z o.o., based on Stara Gadka ul. Lucerniana 44 95-030 Rzgów, Poland, VAT PL7282750335, website http://www.stcstore.com
Customer: the physical or legal person identified by the information entered in the system at the time of registration and acceptance of these general conditions of sale (hereinafter referred to as the Customer). Provided service. Through the e-commerce service, the Supplier puts at the disposal of the Customer a virtual store where it is possible to look and purchase on-line. The Customer may look at the electronic catalog and Supplier’s offers and make a purchase from the Supplier in compliance with these conditions of sale.
Technology and security.To guarantee secure transactions, when processing payments made with credit cards, our system uses the Paypal technology, more information about this technology at the website www.paypal.com. No information about the credit card are stored in our server.
Prices and guarantees: unless otherwise stated in writing, all indicated prices are inclusive of sale taxes (VAT) and expressed in Euros. The validity of marked prices shall always be the one indicated by the procedure shown when placing the order with the Supplier. In fact, the prices of some or all items may repeatedly vary during a single day without the obligation for the Supplier to notify such variations. For each ordered item, a invoice shall be issued and sent along with the purchased goods. The Supplier shall not be responsible for any tax imposed by and payable in other countries. Shipment price are depending from the quantity of the orders and from the shipment mode selected, more info in the order page. Each order is marked by a unique code (order number) and contains indication of the date of order submission in the system, a detailed list of the purchased items, shipments costs, the price of each single item, inclusive of VAT taxes and expressed in Euros, and the total sale amount, inclusive of VAT taxes. Receipt of orders through the electronic system under any circumstances shall constitute an obligation for the Supplier, unless the Supplier has sent a written order receipt confirmation by e-mail to the address notified by the Customer at the time of registration. Customers can track the status of their orders online by visiting their Account at the site www.stcstore.com, after entering User Name and Password from their own reserved Personal Area.
Delivery methods and times: the Supplier may ship the goods by express courier or the Customer may choose to pick up the items at the store of the Supplier, or have them delivered at any other terms, as agreed with the Supplier. Shipment costs are depending from the item, all information available in the store area at the voce "shipment". All such costs and other expenses that might be related to the shipment and/or delivery of the products shall be indicated and included in the order confirmation and sale invoice. Upon receipt of the goods at his/her address, the Customer shall verify that packages have not been tampered with and that the content match the quantity and quality described in the shipment documents.In case of discrepancies and/or irregularities, the Customer shall be responsible for having them noted in the shipment documents (packing list or bill of lading) under penalty of losing any rights related thereto. Average delivery time is 2-3 working days as indicated by the express courier, who shall be the only person responsible for any delay or poor service. At the time of shipment of the items, Customers will be notified by e-mail all the information they need to track their orders online. Complaints and delays in shipment.Customers shall be entitled to verbally communicate any problem that might arise in connection with their orders (misdelivery, mishaps or delays) by telephone, at the number + 48 422966467 or in writing at the following e-mail address: customerservice@stcstore.com. Such complaints shall be treated at once in order to solve the inconvenience and guarantee 100% customer satisfaction.
Cancellation policy: written instructions regarding the cancellation policy are sent with each order to the Customers. Dissatisfied customers may exercise their cancellation rights (pursuant to Legislative Decree on consumers’ protection in distance contracts) within a term of 10 working days from receipt of the goods, sending a written communication by certified mail with return receipt to the following address STC Worldwide Trading Comapny Sp. z o.o., based on Stara Gadka ul. Lucerniana 44 Rzgów. Moreover, in order to receive reimbursement, customers shall ship back to the Supplier address the purchased items within 10 days. Customers are entitled to return and receive reimbursement for the goods without being subject to any penalty. Customers shall only be responsible for the expenses related to the return of goods, with the exclusion of those related to the first shipment which are entirely on the account of the Supplier. As part of a fair and balanced relationship, Customers hereby agree to store and preserve with utmost care and diligence the goods for which they intend to exercise their cancellation rights. Goods shall be kept intact in their original packaging. Customers shall be entirely responsible for all expenses and risks inherent in return of goods. The Supplier shall not accept goods that are no longer intact, are damaged or lack the original accessories or optional equipment. Such goods shall be returned to the Customer who shall bear all the expenses related thereto. Once the goods have been received as above described and all the necessary checks have been completed, the Supplier shall reimburse the Customer. The Supplier hereby agrees to complete all reimbursement procedures, by bank wire transfer, within thirty working days from receipt of the notification with which the Customer had manifested his/her intention to exercise the cancellation rights. The Customer must also attach to the returning good the information about his bank account to received back the money: iban, swift code and bank name of the holder of the invoice.
Guarantees of the Customer: Customers shall guarantee that the data submitted at the time of acceptance of these general conditions of sale are truthful and allow us to determine the true identity of said Customers, who shall remain responsible for any misleading information or misinterpretation and shall relieve the Supplier of any harmful consequences related thereto. Customers hereby also agree to immediately inform the Supplier in writing – even by e-mail to info@stcsotre.com – of any changes occurring in the data submitted. Customers are hereby informed that they are under the obligation to notify to the Supplier a valid e-mail address in order for the Supplier to send the relevant order confirmations and other necessary communications.
Limitation of liability: the Supplier accepts no responsibility in relation to malfunction, discontinuation of service or poor performance, whether or not as a result of force majeure or fortuitous event, provided that these are not directly attributable to the Supplier’s willful deception or gross negligence
Validity of electronic communications: Customers hereby accept that the Supplier is to send notices and communications related to all online services (including those related to purchase orders) by electronic mail and through web services. Customers shall acknowledge the full validity of this means and hereby expressly waive any right to reject the content of all communications sent and/or received in electronic format.
Complaints: Customers may send comments and complaints to the Supplier in the following ways
1. Note field in a contact form
2. E-mail: info@stcstore.com
3. Telephone: +48 4229664675.
4. Letter by registered mail with return receipt sent to STC Worldwide Trading Comapny Sp. z o.o., Stara Gadka ul. Lucerniana 44 95-030 Rzgów - Poland
Cost of online services: for all online services provided through the website, Customers shall incur only the charges applied by the Customers’ own internet service provider. Please contact your internet service provider for any additional information about costs
Applicable law: the laws of the Polish Republic shall exclusively apply to all e-commerce services provided through the website www.stcstore.com.